Why Work at ProHealth HMO Limited?
Why Work at ProHealth HMO Limited?
Here are several strong reasons why a candidate would want to work at ProHealth:
- Meaningful impact: You’ll be part of an organization that’s actively helping Nigerians gain access to affordable and quality healthcare. Working here means your role contributes to social good and healthcare equity.
- Established standing & growth potential: With over 12 years in operation and documented financial growth (a ~30% increase in core business revenue in recent years) the company is stable and expanding.
- Wide network and national footprint: Because ProHealth operates nationally with provider networks across Nigeria, employees can have exposure to diverse geographies, functions and challenges, which is great for career development.
- Commitment to professional standards and innovation: The organization emphasizes values such as integrity, passion and excellence, and highlights use of ICT infrastructure and multi-skilled workforce to deliver results.
- Opportunity for growth in the HMO/healthcare sector: As Nigeria’s health insurance market evolves (with regulatory changes, rising demand, etc.), there is room for advancement, specialization and influence.
- Collaborative, dynamic environment: The mix of professionals from health, finance, legal, system/IT and business functions suggests cross-discipline collaboration and exposure; great for learning and broadening your skill set.
VACANCY
VACANCY: HEAD, CLIENT SERVICE
Location: Abuja, Nigeria
Reports to: Group Head, Sales & Operations
About ProHealth HMO Limited
ProHealth HMO Limited is a reputable Health Maintenance Organization dedicated to providing reliable, accessible, and innovative healthcare financing solutions. Our mission is to ensure quality healthcare for our enrollees through efficient service delivery and strategic partnerships with accredited providers nationwide.
Role Overview
We are seeking an experienced and strategic professional to fill the position of Head, Client Service. The successful candidate will be responsible for leading the Client Service function, strengthening client relationships, driving service excellence, and ensuring overall customer satisfaction in alignment with the organization’s goals and standards.
Key Responsibilities
Provide strategic leadership and direction for the Client Service Unit.
Develop and implement service delivery strategies aimed at improving client experience, satisfaction, and retention.
Oversee client onboarding, engagement, and support activities to ensure a seamless service experience.
Lead and mentor the Client Service team towards achieving departmental and organizational targets.
Manage escalations and ensure prompt resolution of all client-related issues.
Collaborate with other departments to optimize service delivery processes.
Monitor service performance indicators and prepare periodic management reports.
Drive continuous improvement initiatives across client engagement touchpoints.
Qualifications and Experience
Bachelor’s degree in Business Administration, Management, or a related field.
A Master’s degree or relevant professional certification (e.g., NIMN, or Customer Experience Certification) will be an advantage.
Minimum of 7 years’ experience in client service, customer relationship management, or related roles, with at least 3 years in a supervisory or managerial capacity—preferably within the HMO, insurance, or financial services sector.
Strong leadership, communication, and analytical skills.
Excellent stakeholder management and problem-solving abilities.
Proficiency in CRM tools and data-driven customer engagement.
Application Method
Qualified and interested candidates should forward their CV and cover letter to careers@prohealthhmo.com using the subject line: “Application – Head, Client Service.”
Application Deadline: Friday, November 15, 2025
Only shortlisted candidates will be contacted.